What can AI do for you?
In 1996, the internet revolution completely changed the fabric of society. In 2020, we live in the cusp of the next era — this time, it's artificial intelligence, robotics, smart devices / IoT, virtual reality, and biotech at the helm. These may seem like disparate, unrelated technologies; however, the truth is that they work in harmony to solve big problems.
By 2021, 80% of emerging technologies will have AI foundations.
— Gartner Research
AI Executive Summary

What is AI?


Artificial intelligence is an abstract concept, and its meaning varies based on who you ask. Some people believe that a machine is artificially intelligent when it exhibits intelligent behavior that is indistinguishable from humans. However, that definition of AI, while perfectly acceptable, is only one definition for businesses looking to invest in artificial intelligence. Artificial intelligence exists as a range: AI can be very well-defined and specific, such as in a rule-based expert system (RBES), and significantly increasing generality, such as with modern deep neural networks.

Today, completely generalized AI (in other words, indistinguishable from a human) is not yet a reality. However, today's AI can achieve state-of-the-art human-like behaviors in a smaller range of tasks. For example, Google's Tacotron architecture does an incredible job at text-to-speech. It can be combined with other machine learning models like a recurrent neural network transducer to create entire conversations. In a nutshell, that's how most home automation systems work: they convert your voice to text, generate embeddings for your text to classify your intent, use a model like a residual convolutional neural network to extract relevant data from your message, execute the action, and then finally generate a reply which is converted back to speech with yet another set of machine learning models.

Phew! That's a lot of specialized models that are great at specific tasks. Still, together, they can achieve human-like behavior such as a call center/customer service AI. It is generally accepted that a piece of software or hardware exhibits artificial intelligence when it is capable of planning, reasoning and knowledge representation, perception, learning, or dynamic motion/manipulation.

Should I be worried?


Have no fear, Surya is here! But in all seriousness, the best way to be prepared for AI is to embrace it. There is a lot of hype around AI, but is it warranted?

Nearly a century go, we underwent a revolution by replacing old steam-powered machines with those using electricity. This resulted in dramatic changes across industries: transportation, manufacturing, agriculture, healthcare, etc. Many believe that artificial intelligence is the new electricity that will revolutionize everything from FinTech to healthcare to transportation to food delivery.

So, should you be worried? No! If AI is properly harnessed, it can yield significant improvements in efficiency, speed, and output within your business' various processes. We believe that artificially intelligent systems will deprecate specific general labor-type jobs within the next 5-10 years. Many firms embracing AI, like Amazon, claim that AI systems supplant humans, not replace them, but this isn't true. If one human can do 3-4 humans' worth of work, this is a fundamental change that will affect the entire world. For example, if truck drivers are replaced with self-driving trucks, 3.5 million truck drivers in the U.S. alone will need to migrate to other forms of work.

It is hard to say what effect AI will have on the various tiers of society. Still, one thing is certain: it can potentially disrupt your industry and create key value-adding and cost-saving differentiators for your company. Applications of AI are still actively explored and researched, so the time is now to embrace the future. Contact us today to discuss how AI can apply to your business.

What are some examples? What can AI do for my business?


AI is all around us already.

AI assists with:

  • Conversing with virtual assistants
  • Face recognition in cameras and other devices
  • Recommending your next song or movie
  • Recommending your next item to purchase
  • Inventing new works of art
  • Monitoring plant and crop growth
  • Detecting cancer
  • Classifying spam
  • Identifying credit card fraud
  • Enabling self-driving cars
  • Warehouse robots
  • Auto-navigating drones
  • and more!

There is a trove of new AI applications that are already possible today but have yet to be realized and applied across industries. At Surya, we help companies realize the potential of AI — diving into the water and developing new AI, cloud, IoT, and more applications. AI can allow you to process past/current/future data and derive valuable insights and statistics from customer patterns and process flows. AI can be used to understand your users (at scale), helping determine pain points, and optimize customer service interactions. Automating manual labor to a large degree is just a start — and companies are finding innovative ways of achieving this, like Amazon Go (a store without any checkout lines) and Tesla (self-driving cars and trucks).

Worldwide data will grow 61% to 175 zettabytes by 2025 (IDC), and AI can help you process and make sense of all of it. Marketing and sales is one highly active area of AI research and application today. According to Forbes, marketing and sales teams prioritize AI and machine learning more than any other department in enterprises today (40%). Making informed, data-driven business decisions is one of the central highlights of practical AI applications.

The AI use cases like customer service agents ($4.5 billion worldwide), sales process recommendation, and automation ($2.7 billion). Automated threat intelligence and prevention ($2.7 billion) (source: IDC) will see a lot of investment.

AI has such broad applications that it's hard to pinpoint how AI would fit your organization precisely. Consult with us to learn more.

Will AI be mankind's demise? Will AI kill us all?

No need to worry about Skynet for now — we will leave it to the movies to handle that. Joking aside, we wouldn't worry about that for a few more decades, at least. Machine learning today is good at specific tasks, but machines still cannot "think" independently. However, AI has enormous practical implications in the military. This includes being able to create highly intelligent drones and surveillance systems, robots that "aimbot" and fire at the enemy or disrupt rockets, to monitoring service member health. While AI can be used today as a weapon enhancement in war, it still cannot think for itself. No need to worry about any robot overlord anytime soon.

How can Surya help me?

At Surya, we build applications with future needs in mind, not just to address your immediate concerns. We have a dedicated team of industry experts, developers, and project managers to help walk you through from start to finish. We view each client as a true partner and an extension of ourselves and offer uncompromising service.

Where do I even start?

At Surya, we build applications with future needs in mind, not just to address your immediate concerns. We have a dedicated team of industry experts, developers, and project managers to help walk you through from start to finish. We view each client as a true partner and an extension of ourselves and offer uncompromising service.

Can AI be integrated into existing systems?

Sure! Depending on your current system, we can find a way to integrate some aspects of AI into it. AI has high relevance and disruptive potential across industries.

What do you think about chatbots?

When seamlessly integrated with the underlying business, knowledgeable and persuasive chatbots can be an excellent resource to reduce customer service costs and increase sales. Customers love them, too. According to G2 Crowd and Mindshare, 63% of people prefer messaging a chatbot to communicate with a business or brand instead of a live human.